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AU: info@financeandbeyond.com.au NZ: info@financeandbeyond.co.nz
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Complaints Policy


Internal & External Dispute Resolution Policy

We strive to deliver exceptional service, but if you have a complaint, we want to hear about it. We maintain an internal dispute resolution procedure. If we cannot resolve your concern within regulatory timelines, you can refer the dispute to our external ombudsman: the Australian Financial Complaints Authority (AFCA) under Member No. 384704.